Who we are
Our website address is: https://travelhackers.info.
We are a UK-based SME business, operating internationally. Our primary markets include Portuguese-speaking countries, especially Portugal and prospectively Brazil. Our products are digital and provided via instant download following purchase. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or use our website.
What Data We Collect
a) Information You Provide Voluntarily
When you:
- Purchase a product
- Subscribe to a newsletter
- Complete a contact form
- Leave a comment or review
We may collect:
- Name
- Email address
- Billing address (if applicable)
- Payment data (processed via third-party providers)
- Any information voluntarily provided by you.
b) Comments
When visitors leave comments, we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection.
An anonymized string (hash) of your email may be provided to Gravatar to check if you’re using their service. Their privacy policy is here: https://automattic.com/privacy/. After comment approval, your profile picture may be visible alongside your comment.
c) Media
If you upload images to the website, avoid uploading images containing embedded location data (EXIF GPS), as visitors can extract this information.
d) Cookies
We use cookies to:
- Remember your preferences
- Facilitate logins
- Simplify returning visits
- Improve website performance
Cookies may store:
- Your name, email address, and website (if you comment)
- Login session information
- Screen display preferences
Cookie durations vary from session-only to one year depending on purpose.
e) Embedded Content
Our website may include embedded content (e.g. videos, images, articles, etc.) from other websites. These third-party sites may collect data, use cookies, and monitor your interactions with their content as if you visited their site directly.
f) Payment Processing
All payments are securely processed through third-party platforms (e.g. Payhip, Stripe) under their own privacy policies. We do not store full credit card information on our servers.
How Long We Retain Data
Comments and metadata are retained indefinitely to streamline follow-up moderation.
Customer purchase records are retained for accounting, legal, and tax compliance, usually for a minimum of 6 years as required by UK and international tax authorities.
Registered user accounts (if applicable) are retained until deletion by the user or administrator.
Email subscribers may unsubscribe at any time; we will honor such requests promptly.
Cookies
Payment data is processed securely via third-party platforms (Stripe, Payhip).
Visitor comments may be screened via automated spam detection services.
IP address may be included in password reset emails.
We do not sell, rent, or trade your personal information to third parties.
Your Rights
Under applicable UK, EU (GDPR), and Brazilian (LGPD) privacy laws, you have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Withdraw consent (where applicable).
- Lodge a complaint with your local data protection authority.
Contact us at [Insert Contact Email] for requests related to your personal data.
Data Storage Location
Your data may be processed and stored in:
- The United Kingdom
- The European Economic Area (EEA)
- Brazil
- Other jurisdictions where our service providers are located
We ensure appropriate safeguards are in place for cross-border transfers.
Children’s Privacy
We do not knowingly collect personal data from individuals under 18 years of age.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.
Contact Information
For questions or concerns regarding this Privacy Policy, contact us at:
Travel Hackers
Contact Travel Hackers